General Conditions:
All Sales Are Final. We do not offer refunds for purchases made on site. Exchanges are accepted on a case-by-case basis and may be subject to a restocking fee.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to make changes to our online shop at any time. All descriptions of products or product pricing are subject to change without notice.
We encourage our customers to reach out to us prior to making a purchase if you have any questions or concerns about a product. In case you have further questions or need assistance, please don't hesitate to ask.
Shipping & Handling:
Prices are shown on the Site in Hong Kong Dollars (HKD) is subjected to a delivery charge as calculated and stated during the checkout process.
For outside of Hong Kong delivery locations, please contact us at staff@joycegallery.com
Our shipments primarily originate from Hong Kong.
Items will be processed and shipped within 5 business days. Once shipped, we will notify you with the necessary information to track your package. Delivery may take 2 to 30 days, depending on your location.
Customs & Taxes:
Import duties, taxes, and customs charges are not included in the product price or shipping fees.
The buyer is responsible for any import duties, taxes, and customs fees.
Check with your country's customs department for information on your country's customs duties.
Acceptance of Your Order:
We reserve the right not to accept an order for any reason at our sole discretion. In the event that we make a change to or cancel an order, our online shop representative will contact you as soon as possible if there are any problems with your order. If we are unable to contact you, we will treat the order as cancelled.